*ALL SERVICES AND REPAIRS ARE DONE BY APPOINTMENT*

There are three ways to schedule an appointment. The quickest and easiest way is number 1.

1. Make an Appointment Online. Go to the home page and select "Make an Appointment". 

2. Email us at service@springworks.com

3. Call us at 707-544-3833 and press option 1. Leave a detailed message.

1. What is the Self Check-In & Self Check-Out option?

• Self Check-In & Self Check-Out option is all about speed and convenience. Just drop your keys in our key drop box, and you’re good to go! Our technicians will handle pulling your vehicle in and out to ensure the fastest possible service. You’ll receive both email and text notifications when your vehicle is ready for pickup, along with a secure text-to-pay link so you can conveniently complete your payment right from your phone. This is the perfect choice for a hassle-free, quick drop-off and pick-up experience.

2. How does the Self Check-In, Assisted Check-Out option work?

• Self Check-In, Assisted Check-Out, you still get the quick and easy convenience of dropping your keys in our key drop box for a fast check-in. Our technicians will handle pulling your vehicle in and out efficiently, so your service gets underway right away. The difference with this option is that when it’s time to pick up your vehicle, a staff member will assist you during check-out. It’s a great option if you want a speedy drop-off but prefer to have someone go over your service details and payment at the end. This option typically adds 10-20 minutes to your appointment for the assisted checkout.

3. What is the Self Check-In with Staff Greeting and Assisted Check-Out option?

• Self Check-In with Staff Greeting and Assisted Check-Out option combines quick service with a personal touch. You’ll still enjoy the ease of using our key drop box for a fast check-in, and our technicians will move your vehicle in and out as quickly as possible to get your service started. In addition, you’ll be greeted by a staff member during your visit, and they’ll assist you with any questions or details about your service. At checkout, a team member will also help with reviewing your service and finalizing payment. Plan for an additional 20-30 minutes for this personalized experience.

4. What if I decide to switch to self check-out during my appointment?

• If you change your mind and want to switch to self check-out, we’ll send you a text with a payment link, making it easy to complete the process on your own. In fact, we send a text-to-pay link to all appointments as part of our standard procedure.

Note: All options are self check-in for efficient and smooth service. Enjoy the convenience of our waiting room during your appointment. See check-in/out instructions below.

CHECK IN:

1. Drop Off Key: When you arrive, drop your key in the Key Drop box located outside under the blue awning.

2. Wait Inside (If Needed): If you will be waiting, go to the waiting room entrance door, located between the two big blue coil springs, and enter the door key code 1111#

3. Text or Email us: Reply to the reminder message with "Arrived" so we know you’re here. That’s it—you’re checked in!

DURING YOUR APPOINTMENT:

Relax. While we take care of your vehicle.

CHECK OUT:

1. Check for Notification: You'll receive an email and/or text when your appointment is finished.

2. Pay Online: Click the payment link in the email/text to pay your balance.

3. Retrieve Your Key: Once you’ve made your payment, proceed to the Key Drop Box. Input your 10-digit phone number followed by the "#" symbol to dispense your key.

If you have any questions, reply to any of the text/email messages you received from us.

1. BEFORE YOUR APPOINTMENT

You will receive three notifications:

• Appointment confirmation (within 24 hours on weekdays).
• Reminder the day before.
• Final reminder one hour before.

Notifications are sent by text and email. The reminders will include check-in and check-out instructions.

2. DURING YOUR APPOINTMENT

Relax and wait until your service is finsihed.

• Vehicle Inspections: Every inspection is digital, providing you with a detailed report that includes photos or videos of any issues found, along with recommendations for action. You will receve a text and email of the report.

• Wheel Alignments:
  Every alignment begins with an inspection. If any parts that hold the wheels in alignment are worn, damaged, or missing, we won’t perform the alignment. You’ll receive the inspection report via text and email. After an alignment is finished, both a digital and printed copy of the alignment measurements will be provided, with the printout placed on your driver’s seat.

3. AFTER YOUR APPOINTMENT

If there are no issues we will check you out by the service you selected (self check out or assisted check out) when you made your appoitnment.

If there are issues with your vehicle we will let you know in a text and email. You can request a quote by replying (type the letter A, B, or C and press send) to the text or email with:

• A = leave vehicle at shop and receive a quote today.
• B= take vehicle and receive a quote within 24-48 hours or
• C= No quote needed.

If you request a quote, we’ll send it by email and text. Once you get it, just click "Approve" next to the services you want us to handle. After you approve, we’ll reach out to schedule the work. If your vehicle is already with us, we’ll go ahead with the approved services.

We’ll also check in from time to time.

If you have any questions, reply to any of the text or emails we send you.

Alignments on cars and trucks that are stock -  1 hour 

Alignments on cars & trucks that are modified (lifted, lowered, etc.) - 1 to 2 hours

Inspections - 1 Hour 

Wheel Studs - 1.5 to 2 Hours

Oil Changes - 1 Hour

All other services we typically require a half day (5.5 hours) or full day (11 hours) time frame to complete repairs and/or service.

Ask your service advisor for details. 

Wheel alignments are performed by adjusting the angles of wheels to the car manufacturer specifications. The purpose of these adjustments is to reduce tire wear and to ensure that vehicle travel is straight and true (without "pulling" to one side). Alignment angles can also be altered beyond the maker's specifications to obtain a specific handling characteristic. The primary measurements that are adjusted are Camber, Caster and Toe. Go to our Wheel Alignment Service page for more info.

Under normal circumstances (if the vehicle is stock) wheel alignments take 1 hour to perform. Some vehicles require more time due to undercovers and higher precision adjustments. Modified vehicles (lifted, lowered or race vehicles) or custom measurements may take longer too. Go to our Wheel Alignment Service page for alignment details. 

TEST DRIVE:

We start by driving your car to see how it handles and to check for any alignment problems.

INSPECTION:

Our technician will check the parts that keep your wheels in alignment to make sure nothing is worn, damaged, or missing.

IF ALIGNMENT RELATED ISSUES ARE FOUND:

If any parts are worn, damaged or missing, we will let you know by email and text. You’ll receive a digital report with pictures or videos showing the problems and suggested action.

IF NO ALIGNMENT RELATED ISSUES ARE FOUND:

We will go ahead with the alignment and still provide a report on your vehicle's condition. If non alignment related issues are found, we will include them in your inspection report.

MEASUREMENTS:

Using our Hunter HawkEye Elite Alignment Machine, we accurately measure the camber, toe, and caster angles of your wheels.

ADJUSTMENTS:

Our technician will adjust all adjustable wheel angles to perform the best possible alignment.

FINAL TEST DRIVE:

After the alignment, we drive the car again to recheck the handling and alignment.

PRINTOUT:

You’ll get a printout that shows the before-and-after wheel alignment measurements for your records. The printout will be placed on your drivers seat.

IMPORTANT NOTE:

If any of the alignment angles are not in specification will will notate the reason on the printout. The most common reasons are

• Nonadjustable
• Can not be adjusted into specification
• Bent/Damaged Part

*An inspection is the first part of every service we perform*

Under normal circumstances inspections take 1 to 2 hours. The average time is 1 hour for cars, light trucks and single axle trailers. For 1 ton trucks, RV's and tandem axle trailers the average time is 2 hours.  Diagnostic time varies by vehicle and issue.

A digital inspection report will provide you pictures and/or videos of the issues we find with your vehicle. The inspection report will also tell you the condition(s) and action(s) that need to be taken now and in the future. For details visit: Digital Vehicle Inspections

Please see the our Inspection Page for all vehicles. For trailers visit our Trailer Service & Repair Page

Under normal circumstances brakes take 1-3 hours per axle (front 1-3 hours / rear 1-3 hours)

Most brakes commonly use friction between two surfaces (brake pads and discs) being compressed to convert the kinetic energy of the moving object into heat, although other methods of converting energy can be used. For example, regenerative braking converts much of the energy into electrical energy that can be stored for later use. See our Brake Service and Repair page for details.

Every 12 moths or 12,000 miles whichever comes first. Go to our trailer service and repair page for details. 

A coil spring is a helical-shaped mechanical device that is close-wound or open-wound. Coil springs store mechanical potential energy and subsequently release it, to absorb shock, or to maintain a force between contacting surfaces.

Leaf springs are a type of suspension component found in many vehicles, including cars, trucks, and semi-trucks, trailer and buses. They are made up of several metal plates, or leaves, that are stacked on top of one another and attached to the frame of the vehicle at one end and to the axles at the other end. The leaves are flexible, and as the vehicle moves, they compress and expand, allowing the wheels to move up and down to absorb shock and maintain contact with the ground.There are two main types of leaf springs: single-leaf and multi-leaf. Single-leaf springs are made up of a single, long leaf that is more flexible than a multi-leaf spring. They are typically used in smaller vehicles, such as compact cars, because they are lighter and cheaper to produce. Multi-leaf springs, on the other hand, are made up of several leaves that are held together by metal clips. They are stronger and more durable than single-leaf springs, and are often used in larger vehicles, such as trucks and buses, where more load-carrying capacity is required.Leaf springs are an important component of the suspension system, as they help to absorb shock and maintain stability and control. They are also used to support the weight of the vehicle and its payload, and to transfer power from the drivetrain to the wheels. In some vehicles, leaf springs may be used in conjunction with other suspension components, such as shocks or air springs, to provide a more comfortable ride and improve handling.