There are three ways to schedule an appointment. The quickest and easiest way is number 1.

1. Make an Appointment Online. Go to the home page and select "Make an Appointment". 

2. Email us at service@springworks.com

3. Call us at 707-544-3833 and press option 1. Leave a detailed message.

Check in:

1. When you arrive for your appointment drop your key in the Key Drop, located on the exterior wall under the blue awning.

2. If you are waiting, go to the entrance door and enter the door key code 1111#

3. Call 707-544-3833 and press 0. Leave a message with your name and phone number.

During your appointment:

1. You will receive an email/text notification at the end of your appointment. Please read the text/emails thoroughly.

Check out:

1. Pay your balance using the text/email to pay link that we send you when your appointment is finished.

2. Go to the key drop box and enter your 10-digit phone number followed by the # key. Your 10-digit phone number key code will be active after your payment is made

Before

You will receive an appointment confirmation when your appointment is made and a reminder the day before. The test and email reminder will include check in and check out instructions

During

You will receive an email/text notification when the service is complete. Every service we perform begins with an inspection.

1. Digital Vehicle Inspections

A digital inspection report will provide you pictures and/or videos of the issues we find with your vehicle. The inspection report will also tell you the condition(s) and action(s) that need to be taken now and in the future. Color indicators: Green=Good, Orange=Future Attention, Red=Immediate Attention.

2. Wheel Alignments

We preform a Digital Vehicle Inspection to check for worn, damaged or missing parts. You will receive a digital inspection report (pictures, videos, conditions and actions) by text and email showing you the condition of your vehicle.

If we are not able to perform a proper alignment we will inform you by text and email.The will be a small charge for vehicles not able to be aligned.

If your vehicle can be aligned we will provide you copy of the alignment print out. A picture will also be copied to your digital inspection report. The print out will show the before and after measurements of your alignment.

After

1. If there are any needs future attention or needs immediate attention recommendations we will supply you a quote if you request. To request a quote reply to the text and email we send you requesting you text us back the letter A = leave vehicle at shop and receive a quote today. B= take vehicle and receive a quote within 24-48 hours or C= No quote needed. You will receive a quote if you request one by texting/emailing us back. Then you simply decide which issues on the quote you'd like us to resolve by clicking "Approve" next to each service that gives you the most peace of mind. Once you’ve made your selections, we’ll reach out to schedule the approved services. If your vehicle is already at our location, we'll proceed with all the services you’ve approved.

2.  We will check in on you from time to time by text and/or email. We want to know how you and your vehicle are doing. 

Alignments on cars and trucks that are stock -  1 hour Alignments on cars & trucks that are modified (lifted, lowered, etc.) - 1 to 2 hoursInspections - 1 Hour Wheel Studs - 1.5 to 2 HoursOil Changes - 1 HourAll other services we typically require a half day (5.5 hours) or full day (11 hours) time frame to complete repairs and/or service. Ask your service advisor for details. 

Under normal circumstances inspections take 1 to 2 hours. The average time is 1 hour for cars, light trucks and single axle trailers. For 1 ton trucks, RV's and tandem axle trailers the average time is 1.5 hours.  Diagnostic time varies by vehicle and issue.

A digital inspection report will provide you pictures and/or videos of the issues we find with your vehicle. The inspection report will also tell you the condition(s) and action(s) that need to be taken now and in the future.

Please see the our Inspection Page for all vehicles. For trailers visit our Trailer Service & Repair Page

Under normal circumstances (if the vehicle is stock) wheel alignments take 1 hour to perform. Some vehicles require more time due to undercovers and higher precision adjustments. Modified vehicles (lifted, lowered or race vehicles) or custom measurements may take longer too. Go to our Wheel Alignment Service page for alignment details. 

Check-In:

Follow the check-in instructions sent to you, or visit our Appointment Information Page.

Inspection then Alignment:

Duration: The entire inspection, including the wheel alignment, typically takes about 1 hour.

Steps Involved:

Test Drive:
We begin with a test drive to identify any alignment issues and to document the current handling and steering condition.

Inspection:
The technician will examine the suspension and steering components to ensure they are in good condition.

If Issues Found:
We will inform you of any worn, damaged, or missing parts that prevent a proper alignment.
A digital inspection report, including pictures and/or videos, will be provided to show the condition of your vehicle.

If No Issues Found:
We will proceed with the alignment and provide a digital inspection report detailing the condition of your vehicle.

Digital Inspection Report:
The report includes pictures and/or videos of any issues, current condition(s), and recommended action(s) for now and in the future, along with written and video educational information on necessary services and repairs.

Measurement:
Using our Hunter Hawkeye alignment machine, the technician will measure the camber, toe, and caster angles of the wheels.

Adjustment:
Based on the measurements, the technician will adjust the wheel angles to ensure proper alignment. Note that some measurements may be non-adjustable.

Final Test Drive:
After the alignment, the vehicle will be test-driven again to confirm the alignment and improved handling and stability.

Printout:
You will receive a printout showing the before and after measurements of the wheel angles. This document is important to keep as a record of the alignment.

Check-Out:

Follow the check-out instructions sent to you, or visit our Appointment Information Page.

Wheel alignments are performed by adjusting the angles of wheels to the car manufacturer specifications. The purpose of these adjustments is to reduce tire wear and to ensure that vehicle travel is straight and true (without "pulling" to one side). Alignment angles can also be altered beyond the maker's specifications to obtain a specific handling characteristic. The primary measurements that are adjusted are Camber, Caster and Toe. Go to our Wheel Alignment Service page for more info.

Under normal circumstances brakes take 1-3 hours per axle (front 1-3 hours / rear 1-3 hours)

Most brakes commonly use friction between two surfaces (brake pads and discs) being compressed to convert the kinetic energy of the moving object into heat, although other methods of converting energy can be used. For example, regenerative braking converts much of the energy into electrical energy that can be stored for later use. See our Brake Service and Repair page for details.

Every 12 moths or 12,000 miles whichever comes first. Go to our trailer service and repair page for details. 

A coil spring is a helical-shaped mechanical device that is close-wound or open-wound. Coil springs store mechanical potential energy and subsequently release it, to absorb shock, or to maintain a force between contacting surfaces.

Leaf springs are a type of suspension component found in many vehicles, including cars, trucks, and semi-trucks, trailer and buses. They are made up of several metal plates, or leaves, that are stacked on top of one another and attached to the frame of the vehicle at one end and to the axles at the other end. The leaves are flexible, and as the vehicle moves, they compress and expand, allowing the wheels to move up and down to absorb shock and maintain contact with the ground.There are two main types of leaf springs: single-leaf and multi-leaf. Single-leaf springs are made up of a single, long leaf that is more flexible than a multi-leaf spring. They are typically used in smaller vehicles, such as compact cars, because they are lighter and cheaper to produce. Multi-leaf springs, on the other hand, are made up of several leaves that are held together by metal clips. They are stronger and more durable than single-leaf springs, and are often used in larger vehicles, such as trucks and buses, where more load-carrying capacity is required.Leaf springs are an important component of the suspension system, as they help to absorb shock and maintain stability and control. They are also used to support the weight of the vehicle and its payload, and to transfer power from the drivetrain to the wheels. In some vehicles, leaf springs may be used in conjunction with other suspension components, such as shocks or air springs, to provide a more comfortable ride and improve handling.